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  • FREE SHIPPING OVER $75
Home / Shipping + Returns

Shipping + Returns

TIPS FOR OUR SHOPPERS:

*We WANT you to be happy.  If you want to exchange unworn merchandise for any reason we will accommodate you with easy, inexpensive, hassle free returns.  To do that the easiest way to buy from our website is to create an account.  This makes your check out process just a few clicks and makes returns just as easy. 

*As a small store we only receive 6-12 pieces in small size quantities and try to keep our inventory ever evolving.  To accommodate this process we need to hear from you within 7 days of receipt of package.  This allows our items with waitlisted customers to be notified.  These items must be in new conditions (no deodorant, no make-up, tags attached and must be scent free).

SHIPPING:

FREE SHIPPING & FREE RETURNS OVER $75!

 

All shipping & returns are flat rate $5 over $75, return labels are $5.

 

If you need a return label email us at info@rococomi.com.  

 

If you decide to ship the merchandise back yourself please send to:

Rococo

120 N. Center

Northville Mi 48167

 

Return Policy:

Full-price merchandise purchased on rococomi.com are eligible for a full refund within 7 days of receipt.  After 7 days items are eligible for an exchange or store credit up to 14 days of receipt.  Items purchased in-store are not eligible for a refund.  In-store purchases are eligible for an exchange or store credit.  IMPORTANT: items must be post marked within 7 days or will not be eligible for a refund.  After 7 days or receipt items will be eligible for store credit or exchange. 

Sale merchandise is final sale. 

 

Return Process:

WITH ACCOUNT (must be done within 7 days of receipt)-

      select > my account > my orders > select items to return> complete page

WITHOUT ACCOUNT (must be done within 7 days of receipt)-

      please copy and paste the below and send us an email to rococoscloset@gmail.com. 

      (for exchange)

      i need to exchange the items i purchased with the following:

      (for return)

      i would like to return some/or all of the items i purchased:

 

Rejected Packages:

Packages that are returned as undeliverable will be the responsibility of buyer.  Wrong address packages are also the responsibility of the buyer.  If package is addressed as ordered we are not responsible for packages that are lost.

 

A note to our clearance shoppers:
 
This merchandise is priced at a deep discount to make room for new items. We do our very best to keep the inventory accurate for your purchases, however from time to time we do not have the merchandise available to send out. 
If we have a partial shipment... We will send out the merchandise we do have. In your package, the receipt will notify you of the items we did have available to ship. your money will be refunded in the form of original payment before your available items are sent.
If none of your order is available... We will notify you of unavailable items through the email you provided when ordering. 
For any orders 70% and over in discount there may be make up or deodorant stains on them from trying on.  if this is the case we won't ship anything that is not able to be cleaned.  We won't sell any items that are damaged beyond wearing.  If you receive an item that falls under this category it is your responsibility to return the item for an exchange within the same sale category as it was bought.
Why do we do this... Because we want to give you guys the best possible deal on these goodies! Once your payment goes through on your order they are taken off of the webstore and are not available for purchase by other shoppers. If you are uncertain of the items you would like to purchase please email us at rococoscloset@gmail.com. We can pull the merchandise you would like available for 24 hours when service is available. If you have any further questions feel free to call us at our northville (248.449.8066) or Birmingham (248.792.5810) Michigan locations.
We appreciate your business and enjoy hope you enjoy these awesome deals!